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Case Studies
Real results from real partnerships. Explore our case studies to see how we've helped organizations transform their teams, products, and processes.
Providing Comprehensive Product Discovery, Development and Delivery for a Federal Invoice Processing Automation Solution
The Challenge
A federal consulting firm managed invoice processing for a large government agency using a legacy third-party system that required migration. The existing process created significant operational challenges: 50+% of invoices required manual entry across multiple disconnected screens and applications; users navigated command-line interfaces without visual guides; and the 24-hour processing requirement from receipt to agency system delivery created constant pressure on operations teams.
The Solution
En Dash conducted product discovery to understand operational workflows and user needs, followed by product design and architecting for a new invoice processing system. The team led engineering development of a comprehensive MVP that replaced the legacy system with modern automation and an integrated web interface.
The engagement included system-of-record rebuild with complete data migration from the existing system, achieving zero downtime during transition. Key components included:
- Guiding the client through a holistic product discovery process, including mapping new core data models
- Migrating from code-based automation to visual workflow mapping
- Implementing OCR technology for automatic data extraction
- Building a modern, fast, unified web application that consolidated multiple programs into a single interface
- Queue management with integrated PDF viewing and real-time validation
Project Scope
New Product Build: Complete development of modern invoice processing application replacing legacy system
Product Discovery: Analysis of existing workflows, user requirements, and operational constraints to inform solution design
Product Design: User interface and experience design for streamlined invoice processing workflows
Product Architecting and Lead Engineering: Technical architecture design and development leadership for integrated web application with automation capabilities
SOR-Rebuild/Data-System Migration with Zero Downtime: Complete system-of-record replacement including migration of historical invoice data from legacy system with continuous operations maintained throughout transition
Key areas included robotic process automation implementation, OCR integration, queue management systems, data entry interfaces, vendor administration, reporting, and exporting capabilities.
Results
The project successfully maintained the firm's 24-hour processing commitment while establishing foundation for expanded automation capabilities. The integrated interface eliminated multi-program navigation requirements and drastically reduced training complexity for operations staff.
The solution preserved all existing integrations with agency systems while positioning the client to scale automation beyond the initial vendor set. All historical data was successfully migrated, ensuring continuity of operations and maintaining compliance with government requirements.
Business Impact and Outcomes
Operational Efficiency
- Consolidated multi-screen processes into single interface
- Eliminated command-line navigation requirements
- Reduced training complexity for new users
- Maintained 24-hour processing commitment
Automation Advancement
- Enhanced visual workflow mapping capabilities
- Established foundation for expanding automation beyond top 10 vendors
- Improved OCR data extraction accuracy
- Created scalable automation training framework
Process Standardization
- Unified interface across all invoice types
- Consistent validation and error handling
- Standardized reporting format
- Integrated historical data access
Quality Improvements
- Real-time validation during data entry
- Reduced exception handling through improved interface
- Enhanced duplicate detection
- Better audit trail and version control
Impacts
We empower teams and leaders with innovative, purpose-driven solutions that foster engagement, streamline processes, and create inclusive experiences, driving sustainable success that resonates deeply.
Cultivating happy, motivated teams that find deep value in their work, leading to sustainable, high performance.
What We DoWe implement agile practices and cultivate a growth mindset that empowers teams to adapt quickly, collaborate effectively, and continuously improve.
What You Get- A Stronger Team CultureTeams become more collaborative, transparent, and aligned, creating an environment where everyone is motivated to contribute and succeed.
- Better Work-life BalanceBy focusing on sustainable productivity, we help teams achieve a healthier balance between work and personal life, reducing burnout.
- Clear CommunicationTeams communicate openly and efficiently, ensuring alignment and fostering trust both within the team and across the organization.